Privacy Policy

Last updated: 26 March 2026

This Privacy Policy explains how InboundFlow ("we", "us", or "our") collects, uses and protects personal data when you visit our website, submit an enquiry, or contact us about our services.

Who we are

InboundFlow is a business providing software and automation services for handling and prioritising inbound enquiries.

If you have any questions about this Privacy Policy or how we handle personal data, you can contact us at:
Email: contact@inboundflow.co.uk

What information we collect

We may collect and process the following personal data:

• Name
• Email address
• Phone number
• Company or agency name
• Any information you include in a contact form, email, or demo request
• Technical information such as IP address, browser type, device information, and basic website usage data

How we collect your information

• When you submit a form on our website
• When you email us directly
• When you book or request a demo
• When you browse our website

How we use your information

We use personal data to:

• Respond to enquiries
• Provide information about our services
• Arrange demos or follow-up conversations
• Improve our website and services
• Maintain security and prevent misuse of our website
• Keep internal records of business enquiries and communications

Lawful basis for processing

We process personal data where it is necessary for our legitimate interests, including responding to business enquiries, improving our services, and operating our website.

Where you ask us to take steps before entering into a contract with you, we may also process your information because it is necessary for those pre-contractual steps.

Who we share information with

We do not sell your personal data.

We may share personal data with trusted service providers who help us operate our website and services, such as hosting providers, analytics providers, email providers, CRM systems, and automation or communications platforms.

We may also share information where required by law or where necessary to establish, exercise, or defend legal claims.

How long we keep information

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including responding to enquiries, maintaining business records, and meeting legal, accounting, or regulatory requirements.

Enquiry data is typically retained for up to 24 months unless a longer retention period is required for legal or operational reasons.

International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

Your rights

Depending on applicable law, you may have rights to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Request restriction of processing
• Object to processing
• Request transfer of your data in certain circumstances
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at contact@inboundflow.co.uk.

Cookies and analytics

Our website may use essential cookies and basic analytics tools to understand website traffic and improve performance.

If we use non-essential cookies, we will provide appropriate notice and choices where required.

Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.